How to: Use the support helpdesk
Posted by Carl Chandler on 17 January 2016 03:02 AM
You can use the helpdesk to contact us about any questions or problems you may have or visit our Knowledge base to view help articles that address many different subjects and frequently asked questions. You can also view pre-existing enquiries submitted to us and our responses to them by logging in to your support account.
To use the Knowledgebase
To view the help articles click on the ‘Knowledgebase’ and you will go through to a page containing an index of the various subjects available. From there you will be able to browse through the various subjects or use the search function if you are looking for something specific.
Submit a Support Request
Firstly, log in to your account or if you don't yet have one, please register. Once logged in, click on the ‘Submit a ticket’ option and select the department that you need to contact from those that are available. Fill out the form with all the necessary details for your enquiry making sure to verify the submission using the CAPTCHA code at the bottom of the form. Once you are ready click on the ‘Submit’ button to send your enquiry through to us.
We aim to reply to all support enquiries within one working day. Responses will be sent by email and will also be updated in your support account. This will allow you to see our responses even if there are problems reaching you by email.
Using your Support Account
Accounts are created in our support centre automatically for each unique email address that is used to contacts us with. Once created an email is sent out to inform you of this account and provide you with a password to be able to log in.
You can log in to this account by entering your email address and password in to the ‘Login’ field located in the top left hand corner of the helpdesk web page. After logging in options will be available to manage the account and to view pre-existing support enquiries along with any responses that was have sent you.